Q1. About Shipping
Free Shipping: Ship in 3-10 Working Days
Shipping detail
*If you have other special requirements or urgent delivery date, please communicate with our customer service team when placing your order, we will try our best to meet your needs.
Q2. Return & Refund Policy
Please click here for detailed information.
Q3. Warranty and Guarantee
Please click here for detailed information.
Q4: Compliance with EU regulations
Please click here to view the CE certificate for the M20.
Q5: How to assemble M20 e-bike:
Please click here to view the instructional bike assembly video for the M20.
Q6: How to install the second battery in the M20:
Please click here to view the instructional video for installing the second battery in the M20.
Q7: M20 User Manual:
Please click here to view the M20 User Manual.
Q8: How dual batteries work:
1. When a second battery is installed, a button next to the battery can be pressed to switch it on.
2. When both batteries are turned on, the bike will automatically use them collectively.
Please note: The higher voltage and power of the two batteries will be used first, the power
of both batteries will be used at the same time when the voltage and power of the two batteries are at the same level.
For example: one battery voltage and power at 50, other at 40. The voltage and power of the battery with 50 will be used first, when used to 40, both batteries will be used together until
the power is run out.
Q9: Where is the second battery mount:
The second battery comes packaged with its own battery mount. The second battery and the e-bike are sold separately.
Q10: Unboxing and general bike setup:
Unboxing the M20
M20 Throttle activation
M20 Throttle deactivation
How to restore the M20 to factory default
How to adjust the speed limit
Dual battery installation guide