Q1: Shipping information:
In Stock: Once order confirmation has been completed, shipping preparations will begin
within the following 2 days, and your order will be shipped on the third business day.
Pre Sale: Please refer to the product page for detailed shipping times on pre-order items.
No Stock: Please refer to the product page for detailed shipping times on out-of-stock items.
You can expect to receive your product within 7 to 10 business days when shipped from our
warehouse in US.
*Please note: Remote areas and islands are excluded from delivery.Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs.
Please check our Shipping Policy for additional information regarding delivery locations and costs.
Q2: L20 User Manual
Please click here to view the L20 User Manual.
Q3: How to activate the throttle of the L20 e-bike:
Please click here to view the instructional video for throttle activation.
Q4: How to disable the throttle on the L20 e-bike:
Please click here to view the instructional video for throttle deactivation.
Q5: How to change between KM and Miles in the L20 e-bike display:
Please click here to view the instructional video on switching between units of measurement.
Q6: How to restore to factory default:
Please click here to view the instructional video on resetting your e-bike.
Q7: How to set the speed limit of the L20 e-Bike to 25 km/h:
Please click here to view the instructional video on setting your e-bike speed limit.
Q8: How do I increase the speed limit of my L20 e-bike to 39 km/h?
Please click here to view the instructional video for increasing your e-bike’s speed limit.
Q9: My L20 won’t turn on or is losing power while riding:
Please click here to view an instructional video on solving these issues.
