Q1: About shipping
*In stock: Once order confirmation has been completed, shipping preparations will begin
within the following 2 days and your order will be shipped on the third business day.
*Pre-order: Please refer to the product page for detailed shipping times on pre-order items.
*No stock: Please refer to the product page for detailed shipping times on out-of-stock items.
You can expect to receive your product within 7 to 10 business days when shipped from our
warehouse in US.
*Please note: Remote areas and islands are excluded from delivery.
Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs.
Please check our Shipping Policy for additional information regarding delivery locations and costs.
Q2: X26 User Manual:
Please click here to view the X26 User Manual.
Q3: How to assemble X26 e-bike:
Please click here to view the video steps.
Q4: Unboxing and general bike setup:
Unboxing the X26
How to restore the X26 to factory default
X26 Throttle activation
X26 Throttle deactivation
How to change between KM and Miles on the X26
How to increase the speed limit to 50km/h (31 mph) on the X26
How to set the speed limit to 25km/h (15.53 mph) on the X26
Dual battery installation sequence on the X26
Q5: Where and how to buy the parts that you need:
Please reach out to the seller where you purchased the original item, if they are not able to provide it please reach out to our customer service at: service@engwe-bikes.com
Q6: My X26 won’t turn on or is losing power while riding:
Please click here to view an instructional video on solving these issues.