Q1: Shipping information:
*In stock: Once order confirmation has been completed, shipping preparations will begin
within the following 2 days and your order will be shipped on the third business day.
*Pre-order: Please refer to the product page for detailed shipping times on pre-order items.
*No stock: Please refer to the product page for detailed shipping times on out-of-stock items.You can expect to receive your product within 7 to 10 business days when shipped from our warehouse in US.
*Please note: Remote areas and islands are excluded from delivery.
Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs.
Please check our Shipping Policy for additional information regarding delivery locations and costs.
Q2: How to assemble M20 e-bike:
Please click here to view the instructional bike assembly video for the M20.
Q3: How to install the second battery in the M20:
Please click here to view the instructional video for installing the second battery in the M20.
Q4: M20 User Manual:
Please click here to view the M20 User Manual.
Q5: How dual batteries work:
1. When a second battery is installed, a button next to the battery can be pressed to switch it on.
2. When both batteries are turned on, the bike will automatically use them collectively.
Please note: The higher voltage and power of the two batteries will be used first, the power of both batteries will be used at the same time when the voltage and power of the two batteries are at the same level.
For example: one battery voltage and power at 50, other at 40. The voltage and power of the battery with 50 will be used first, when used to 40, both batteries will be used together until the power is run out.
Q6: What to do when the throttle doesn’t pop back on the M20 e-bike:
1. Loosen the screw that fastens the throttle handle.
2. Pull out the throttle handle slightly, being sure to leave some distance between theaccelerator handle and the brake shifter kit.
3. Turn the throttle a few times until the throttle handle rebounds.
4. Fasten the screw previously removed from the throttle handle.
Q7: Where is the second battery mount:
The second battery comes packaged with its own battery mount. The second battery and the e-bike are sold separately.
Q8: My M20 won’t turn on or is losing power while riding:
Please click here to view an instructional video on solving these issues.
Q9: Unboxing and general bike setup:
Unboxing the M20
How to restore the M20 to factory default
M20 Throttle activation
M20 Throttle deactivation
How to adjust the speed limit
Dual battery installation guide
